Return & Replacement Policy
At ToExcite, we’re committed to your satisfaction. If you receive a defective or damaged item, we offer a free replacement.
Please inspect your order upon delivery and contact us promptly if you notice any issues.
Replacement Policy
Defective Products: We offer replacements for products that arrive defective or damaged. Please inspect your order upon delivery and notify us promptly if you encounter any issues.
Replacement Requests: To request a replacement, you must contact us within 7 days of receiving your order. Unfortunately, we cannot process replacement requests made after this period.
📝 How to Request a Replacement
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Contact Us
Reach out via email at support@toexcite.com or through live chat. -
Fill the Form
Complete the replacement form below. Include a clear photo or video of the issue. -
Submit Documents
Send us the completed form and any related documents. -
Confirmation
We’ll review the request and arrange a replacement if eligible.
⚠️ Important Notes
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Eligibility: Only products with manufacturer defects or damage during transit are eligible.
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Shipping: We cover return shipping if the issue is approved.
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Processing Time: 5–7 business days after submission and confirmation.
📩 Contact Us
Need help? Reach out anytime at support@toexcite.com. We’re here to ensure you have a smooth replacement experience.
